PrivacyPolicy

Data protection

The operators of the Ticket Buddy website take the protection of your personal data very seriously. We treat your personal data as confidential and in accordance with statutory data protection rules and this privacy policy. When you use this website, various personal data are collected. Personal data are data by which you can be personally identified. This privacy policy explains what data we collect and for what purposes we use it. It also explains how and for what purpose this happens. We point out that data transmission over the Internet (e.g. when communicating by e-mail) may have security gaps. Complete protection of data against access by third parties is not possible.

Information about the responsible party (referred to as the "controller" in the GDPR)

The data processing controller on this website is:

Alexander Paulus
Estrada De Santa Clara 39A
9300-146 Câmara de Lobos
Portugal

Phone: +351960164051
E-mail: alex@paulus-development.com

The controller is the natural person or legal entity that single-handedly or jointly with others makes decisions as to the purposes of and resources for the processing of personal data (e.g., names, e-mail addresses, etc.).

Storage duration

Unless a more specific storage period has been specified in this privacy policy, your personal data will remain with us until the purpose for which it was collected no longer applies. If you assert a justified request for deletion or revoke your consent to data processing, your data will be deleted, unless we have other legally permissible reasons for storing your personal data (e.g., tax or commercial law retention periods); in the latter case, the deletion will take place after these reasons cease to apply.

General information on the legal basis for the data processing on this website

If you have consented to data processing, we process your personal data on the basis of Art. 6(1)(a) GDPR or Art. 9 (2)(a) GDPR, if special categories of data are processed according to Art. 9 (1) DSGVO. In the case of explicit consent to the transfer of personal data to third countries, the data processing is also based on Art. 49 (1)(a) GDPR. If you have consented to the storage of cookies or to the access to information in your end device (e.g., via device fingerprinting), the data processing is additionally based on § 25 (1) TDDDG. The consent can be revoked at any time. If your data is required for the fulfillment of a contract or for the implementation of pre-contractual measures, we process your data on the basis of Art. 6(1)(b) GDPR. Furthermore, if your data is required for the fulfillment of a legal obligation, we process it on the basis of Art. 6(1)(c) GDPR. Furthermore, the data processing may be carried out on the basis of our legitimate interest according to Art. 6(1)(f) GDPR. Information on the relevant legal basis in each individual case is provided in the following paragraphs of this privacy policy.

Recipients of personal data

In the course of our business activities, we work with various external parties. This sometimes requires the transmission of personal data to these external parties. We only pass on personal data to external parties if this is necessary for the fulfillment of a contract, if we are legally obliged to do so (e.g. passing on data to tax authorities), if we have a legitimate interest in passing on the data according to Art. 6(1)(f) GDPR or if another legal basis permits the passing on of data. When using processors, we only pass on personal data from our customers on the basis of a valid contract for processing on behalf of the controller. In the case of joint processing, a joint processing agreement is concluded.

Revocation of your consent to the processing of your data

A wide range of data processing operations are only possible with your express consent. You can also revoke at any time any consent you have already given us. This shall be without prejudice to the lawfulness of any data collection that occurred prior to your revocation.

Right to object to the collection of data in special cases; right to object to direct advertising (Art. 21 GDPR)

IN THE EVENT THAT DATA ARE PROCESSED ON THE BASIS OF ART. 6(1)(E) OR (F) GDPR, YOU HAVE THE RIGHT TO AT ANY TIME OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA BASED ON GROUNDS ARISING FROM YOUR UNIQUE SITUATION. THIS ALSO APPLIES TO ANY PROFILING BASED ON THESE PROVISIONS. TO DETERMINE THE LEGAL BASIS FOR WHICH ANY PROCESSING OF DATA IS BASED ON, PLEASE CONSULT THIS DATA PROTECTION DECLARATION. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR AFFECTED PERSONAL DATA, UNLESS WE ARE ABLE TO PRESENT COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS, OR IF THE PURPOSE OF THE PROCESSING IS THE CLAIMING, EXERCISING OR DEFENCE OF LEGAL ENTITLEMENTS (OBJECTION PURSUANT TO ART. 21(1) OF THE GDPR).

IF YOUR PERSONAL DATA IS PROCESSED IN ORDER TO ENGAGE IN DIRECT ADVERTISING, YOU HAVE THE RIGHT TO OBJECT TO THE PROCESSING OF YOUR AFFECTED PERSONAL DATA FOR THE PURPOSES OF SUCH ADVERTISING AT ANY TIME. THIS ALSO APPLIES TO PROFILING TO THE EXTENT THAT IT IS AFFILIATED WITH SUCH DIRECT ADVERTISING. IF YOU OBJECT, YOUR PERSONAL DATA WILL SUBSEQUENTLY NO LONGER BE USED FOR DIRECT ADVERTISING PURPOSES (OBJECTION PURSUANT TO ART. 21(2) OF THE GDPR).

Right to log a complaint with the competent supervisory agency

In the event of violations of the GDPR, data subjects are entitled to log a complaint with a supervisory agency, in particular in the member state where they usually maintain their domicile, place of work or at the place where the alleged violation occurred. The right to log a complaint is in effect regardless of any other administrative or court proceedings available as legal recourses.

Right to data portability

You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract handed over to you or to a third party in a common, machine-readable format. If you should demand the direct transfer of the data to another controller, this will be done only if it is technically feasible.

Information about, rectification and eradication of data

Within the scope of the applicable statutory provisions, you have the right to at any time demand information about your archived personal data, their source and recipients as well as the purpose of the processing of your data. You may also have a right to have your data rectified or eradicated. If you have questions about this subject matter or any other questions about personal data, please do not hesitate to contact us at any time.

Right to demand processing restrictions

You have the right to demand the restriction of the processing of your personal data. To do so, you may contact us at any time. The right to demand restriction of processing applies in the following cases:

• In the event that you should dispute the correctness of your data archived by us, we will usually need some time to verify this claim. During the time that this investigation is ongoing, you have the right to demand that we restrict the processing of your personal data.
• If the processing of your personal data was/is conducted in an unlawful manner, you have the option to demand the restriction of the processing of your data in lieu of demanding the eradication of this data.
• If we do not need your personal data any longer and you need it to exercise, defend or claim legal entitlements, you have the right to demand the restriction of the processing of your personal data instead of its eradication.
• If you have raised an objection pursuant to Art. 21(1) GDPR, your rights and our rights will have to be weighed against each other. As long as it has not been determined whose interests prevail, you have the right to demand a restriction of the processing of your personal data.

If you have restricted the processing of your personal data, these data – with the exception of their archiving – may be processed only subject to your consent or to claim, exercise or defend legal entitlements or to protect the rights of other natural persons or legal entities or for important public interest reasons cited by the European Union or a member state of the EU.

SSL or TLS encryption

For security reasons and to protect the transmission of confidential content, such as purchase orders or inquiries, which you submit to us as the website operator, this website uses either an SSL or a TLS encryption program. You can recognize an encrypted connection by checking whether the address line of the browser switches from "http://" to "https://" and also by the appearance of the lock icon in the browser line.

If the SSL or TLS encryption is activated, third parties will not be able to read the data you transmit to us.

Opposition to promotional emails

We herewith object to the use of contact information published in conjunction with the mandatory information to be provided in section "Legal Notice" to send us promotional and information material that we have not expressly requested. The operators of this website and its pages reserve the express right to take legal action in the event of the unsolicited sending of promotional information, for instance via SPAM messages.

Contact form

If you submit inquiries to us via our contact form, the information provided in the contact form as well as any contact information provided therein will be stored by us in order to handle your inquiry and in the event that we have further questions. We will not share this information without your consent.

The processing of these data is based on Art. 6(1)(b) GDPR, if your request is related to the execution of a contract or if it is necessary to carry out pre-contractual measures. In all other cases the processing is based on our legitimate interest in the effective processing of the requests addressed to us (Art. 6(1)(f) GDPR) or on your agreement (Art. 6(1)(a) GDPR) if this has been requested; the consent can be revoked at any time.

The information you have entered into the contact form shall remain with us until you request us to eradicate the data, revoke your consent to the archiving of data or if the purpose for which the information is being archived no longer exists (e.g. after we have concluded our response to your inquiry). This shall be without prejudice to any mandatory legal provisions, in particular retention periods.

Request by e-mail, telephone, or fax

If you contact us by e-mail, telephone or fax, your request, including all resulting personal data (name, request) will be stored and processed by us for the purpose of processing your request. We do not pass these data on without your consent.

These data are processed on the basis of Art. 6(1)(b) GDPR if your inquiry is related to the fulfillment of a contract or is required for the performance of pre-contractual measures. In all other cases, the data are processed on the basis of our legitimate interest in the effective handling of inquiries submitted to us (Art. 6(1)(f) GDPR) or on the basis of your consent (Art. 6(1)(a) GDPR) if it has been obtained; the consent can be revoked at any time.

The data sent by you to us via contact requests remain with us until you request us to delete, revoke your consent to the storage or the purpose for the data storage lapses (e.g. after completion of your request). Mandatory statutory provisions - especially statutory retention periods - remain unaffected.

Communication via WhatsApp

For communication with our customers and other third parties, we use, among other things, the instant messaging service WhatsApp. The provider is WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.

The communication is done via end-to-end encryption (peer-to-peer), which prevents WhatsApp or other third parties from gaining access to communication content. However, WhatsApp does gain access to metadata that arises in the course of the communication process (e.g. sender, recipient and time). We also point out that WhatsApp states that it shares personal data of its users with its US-based parent company Meta. Further details on data processing can be found in WhatsApp's privacy policy at: https://www.whatsapp.com/legal/#privacy-policy

The use of WhatsApp is based on our legitimate interest in communication that is as fast and effective as possible with customers, prospects and other business and contractual partners (Art. 6(1)(f) GDPR). If appropriate consent has been obtained, the data processing is carried out exclusively on the basis of the consent; this can be revoked at any time with effect for the future.

The communication content exchanged between you and us on WhatsApp will remain with us until you request us to delete it, revoke your consent to storage or the purpose for data storage lapses (e.g. after completion of your request). Mandatory statutory provisions - especially retention periods - remain unaffected.

The company has a certification under the "EU-US Data Privacy Framework" (DPF). The DPF is an agreement between the European Union and the US, which is intended to ensure compliance with European data protection standards for data processing in the US. Every company certified under the DPF undertakes to comply with these data protection standards. Further information on this can be obtained from the provider under the following link: https://www.dataprivacyframework.gov/participant/7735

We use WhatsApp in the "WhatsApp Business" variant.

The data transfer to the US is based on the standard contractual clauses of the EU Commission. Details can be found here: https://www.whatsapp.com/legal/business-data-transfer-addendum

We have set up our WhatsApp accounts so that there is no automatic data synchronization with the address book on the smartphones in use.

Purpose and staff sign-in

Authorized event staff use the Scanner app for admission control. It processes sign-in details, name, email address, user identifier, a session-related device identifier, and access, refresh, scanner, and trusted-device tokens. Staff accounts are provided outside the app by the relevant organizer or tenant; the app does not create accounts.

Ticket, order, attendee, and import data

For ticket validation, the app processes ticket codes, purchase or order references, attendee data, and scan or redemption status. Users may optionally select TXT or CSV files containing external codes. The camera is used only to recognize codes on the device; camera images are neither stored nor transmitted.

Offline storage and deletion

Event and attendee lists and pending scans may be stored locally for offline operation. Access tokens are kept in the operating system's protected credential storage. Tenant-specific lists and queues are deleted when the ticket shop changes. Pending scans are offered for synchronization before sign-out and are discarded only after explicit confirmation.

Encrypted team mode

Optional team mode connects paired scanners on the same local network. Registration, heartbeat, attendee, scan, and synchronization data is end-to-end encrypted and authenticated per session using AES-256-GCM. The pairing QR code contains only the protocol version, session identifier, local IP address, port, and a random session key. The key is not stored persistently and is destroyed when the session ends.

Organizer responsibility

The relevant organizer or tenant that determines the purpose and scope of admission control is generally responsible for ticket, order, attendee, and staff data. Depending on the contract, Ticket Buddy processes this data as a processor within the agreed service. Data subjects can obtain the responsible organizer's details from the relevant ticket shop or organizer.

Retention, access, and deletion

Data is retained only as long as required for admission control, synchronization, and legal obligations. Requests to access, correct, or delete event-related data should primarily be sent to the relevant organizer. Ticket Buddy assists with such requests; general privacy and support requests can be submitted at https://ticket-buddy.com/kontakt.